Job Summary The Support Lead is responsible for supervising and managing the daily API Technology BAU operations.

- To provide 24*7 support across the shifts
- Support coverage include the primary check of the health, incident management and change support for the application / infrastructure and interface changes.

Key Responsibilities

- Role involve other non BAU tasks such as
- Incident trending and analysis.
- Acquiring new in-scope application knowledge from Dev Team
- Vendor management for service improvement.
- L2 & L3 Ticket analysis and follow up for closure.
- Weekly business stakeholder meeting
- Interacting with other stakeholders such as business and country POC
- System improvement plan.
- CAB meetings
- Review implementation plan
- Participate in DR activities
- Unavailability of this resource will impact application availability and BAU activities.

Skills And Experience

Priority Skills

- AWS
- JAVA
- Linux
- Postgress DB
- Sprintboot
- SRE

Other Skills

- Communication
- Interpersonal

Qualifications

- Minimum 10+ years of experience in application Production support responsibilities and stability as part of SRE.
- JAVA / J2EE / Spring MVC, Spring Boot & Hibernate is mandatory
- Any one of the database DB 2 / Oracle / PostgreSQL
- Linux is must have
- Kubernetes, AWS is mandatory
- Tomcat/Jboss must have skill
- Elasticsearch should have proficient user experience
- Grafana should have proficient user experience
- Willing to work in rotational shift including night shift (24*7 support)

About Standard Chartered We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy,



which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary perks available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

📌 Sr. Assoc, Production Eng, WRB Tech (Chennai)
🏢 Standard Chartered India
📍 Chennai