Job highlights

- Process Improvement: Identify areas for improvement in support processes,tools,or documentation to enhance efficiency and customer experience .

Akaal WebSoft Pvt. Ltd is looking for Software Support Executives to join our dynamic team and embark on a rewarding career journey

- Team Management: Supervise a team of support professionals, assigning tasks, setting objectives, and ensuring efficient operations within the support department

- Issue Resolution: Oversee the handling of complex or escalated technical issues, providing guidance and expertise to support staff in resolving them effectively

- Customer Interaction: Engage with customers or clients to understand their concerns, communicate solutions, and maintain a high level of customer satisfaction

- Process Improvement: Identify areas for improvement in support processes, tools, or documentation to enhance efficiency and customer experience

- Performance Monitoring: Track and analyze support team performance metrics, such as response time, resolution time, customer feedback, and other key performance indicators (KPIs)

- Training and Development: Conduct training sessions or workshops for support staff to enhance their technical skills, product knowledge,



and customer service abilities

- Documentation and Reporting: Ensure accurate documentation of support activities, generate reports on support metrics, and provide regular updates to management

Skills and Qualifications

- Technical Proficiency: Strong understanding of the software or product being supported, along with technical troubleshooting skills

- Leadership Skills: Ability to lead and motivate a team, delegate tasks effectively, and foster a positive and productive work environment

- Customer Service Excellence: Exceptional communication skills, empathy, and a customer-centric approach to handle client interactions and maintain client satisfaction

- Problem-Solving Abilities: Proficiency in analyzing complex issues, identifying root causes, and guiding the team in finding effective solutions

- Organization and Prioritization: Excellent organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines in a rapid-paced environment

- Analytical Skills: Capability to analyze support data and trends to make informed decisions and improvements in the support process

📌 Software Support Executives (Amritsar)
🏢 Akaal WebSoft
📍 Amritsar