ServiceNow ITOM Lead

Experience:- 8-12 Years

Work Location:- Remote

Budget:- 35 LPA - 45 LPA

ROLE OVERVIEW:-

Lead ServiceNow ITOM implementations including Discovery, Service Mapping, Event Management, and Orchestration.

KEY RESPONSIBILITIES:-

- Lead ServiceNow ITOM design and implementation
- Configure Discovery, CMDB, and Service Mapping
- Implement Event Management and AIOps
- Integrate ServiceNow with cloud and monitoring tools
- Drive automation and orchestration workflows
- Ensure CMDB data accuracy and governance

KEY SKILLS:-
- Robust expertise in ServiceNow ITOM modules
- Discovery, CMDB, Service Mapping
- Event Management & AIOps
- REST/SOAP integrations
- Cloud platforms (AWS, Azure)
- JavaScript, Glide scripting

QUALIFICATIONS:-
- Bachelor’s degree in IT/CS
- ServiceNow ITOM Certification preferred
- ITIL Certification is a plus

OUTCOME EXPECTATIONS:-

01 Accurate CMDB and service visibility

02 Reduced incidents via proactive monitoring

03 Automated IT operations workflows

📌 ServiceNow ITOM Lead (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai