- Develop ServiceNow applications to meet business requirement
- Extend out of the box Knowledge Management to bridge gaps and develop requested functionality
- Create necessary components - templates, widgets, pages and portals - to meet the requested features, including responsive UI and UX
- Create Scripted APIs to facilitate integration with other platforms
- Develop supporting applications for Customer Service Management and Knowledge Management
- Configure export sets and feeds to send data for reporting and analytics
- Work closely with partners, QA and other stakeholders to mitigate risk and maintain momentum
- Ability to debug and troubleshoot code issues using servicenow tools and logs.
Other Skills
Strong analytical and problem-solving skills.
Ability to debug complex issues and identify root causes.
Excellent communication (written and verbal) and interpersonal skills