Role name: ServiceNow Consultant

Experience: 3-6Years

Job Type: C2H

Project Duration: 6-12+ Month

Notice Period: Immediate 15 Days

Location: Hyderabad / Pune (Hybrid)

Description:

General expectations of your role:

- Excellent analytical and communication skills
- Work independently and as part of a team with other Deloitte colleagues at all levels
- Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
- Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
- Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand clients processes and business problems
- Collaborate and coordinate with global Deloitte colleagues across teams • Identify industry best practices and implement them in engagements Responsibilities:
- Review user stories to understand requirements and technical architecture documentation for solution
- Identify gaps and work with Deloitte and client colleagues to ensure completeness of requirements for technical development
- Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
- Configure and build the ServiceNow solution to meet identified business requirements, process guides and user stories
- Provide configuration options to meet specific requirements identifying respective pros and cons for each option
- Ensure that ServiceNow standard practices are utilized for all configurations and customizations
- Provide insight and expertise into the ServiceNow configurations and custom application development.




- Responsible for unit testing and end to end testing of the technical development and fix related defects till final deployment across sub-production and production environments.
- Create the technical documentation, technical design documentation, build/configuration documentation and release notes.

Required qualifications:

- Bachelors degree in Software Engineering, Information Systems, Business, or equivalent
- Minimum of 3 years of ServiceNow implementation experience in large complex environments is required
- Experience with designing and developing ServiceNow workflows.
- Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACLs, Import Sets, Transform Maps and Update sets
- Positive understanding of ServiceNow architecture and best practices
- Knowledge and experience with JavaScript, JSON, REST and SOAP
- Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle etc. using Webservices APIs (REST/SOAP). • Experience in developing large global enterprise ServiceNow instance
- Knowledge of ServiceNow upgrade, SSO will be plus.
- Proficient in Agile development and all phases of the Application Development Lifecycle
- Experience with software development support tools (e.g. Jira, Rally etc.)
- Certified ServiceNow System Administrator (CSA)

Additional qualifications preferred:

- ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
- ITIL and DevOps experience and certification
- Masters degree – MBA / MCA / Master’s in Software Engineering

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