: Service Head

Company: IndiaFilings

Experience: 13+ years

Industry: Service Industry / Financial Services

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

About IndiaFilings:

IndiaFilings is a leading business compliance and startup services platform offering company registration, GST and income tax filing, accounting, legal advisory, and other business services.

Job Overview:

We are looking for an experienced Service Head with 13+ years of experience to lead service operations, improve customer satisfaction, enhance process efficiency, and drive overall service excellence.

Key Responsibilities:

- Oversee end-to-end service operations and ensure quality service delivery.
- Lead, mentor, and manage service teams and department heads.
- Monitor KPIs, SLAs, productivity, and customer satisfaction.
- Handle escalations and implement effective resolution strategies.
- Drive process improvements, operational efficiency, and automation.
- Collaborate with cross-functional teams to achieve business objectives.




- Prepare performance reports and implement strategies for continuous improvement.

Candidate Requirements:

- 13+ years of experience in the service industry, preferably in service operations or customer service leadership.
- Proven experience in managing large teams and service delivery functions.
- Solid leadership, communication, analytical, and problem-solving skills.
- Experience in KPI management, escalation handling, and process optimization.
- Experience in financial services, business services, or compliance services is preferred.
- Graduate degree required; MBA preferred.

Interested candidates can share their updated resume, current CTC, expected CTC, and notice period on (phone hidden) - HR Riddhi.

Pay: ₹60,000.00 - ₹90,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Service Head (Ghansoli)
🏢 INDIAFILINGS PRIVATE
📍 Ghansoli