Role & responsibilities-

1. Technical Service &
- Support

- Troubleshoot industrial drives, controller cards, PLCs, HMIs, power electronics,

and automation equipment.

- Provide onsite and remote technical support to customers.

- Perform installation, commissioning, testing, and startup of drives and

automation systems.

- Configure software, parameters, and commissioning settings using TIA Portal

and SIMATIC Manager.

- Prepare service reports and maintain technical documentation.

1. Spare Parts &
- Service Operations

- Raise and follow up on Purchase Requisitions (PRs) and Purchase Orders (POs)

for service and spare parts.

- Coordinate with procurement teams, vendors, and suppliers to ensure timely

material availability.

- Manage spare parts requirements and support inventory activities.

1. Automation Panel &
- Project Execution

- Support electrical panel erection, wiring verification, inspection, FAT/SAT,

testing, and commissioning.

- Assist in automation software development, modifications, troubleshooting, and

optimization.

- Coordinate project activities to ensure timely execution and completion.

- Ensure compliance with safety standards and customer requirements.

1. Coordination &
- Customer Communication





- Coordinate effectively with customers, vendors, service teams, and sales teams.

- Respond promptly to customer inquiries and service requests.

- Provide regular status updates on ongoing service and project activities.

- Coordinate service and spare parts orders from receipt through completion.

- Maintain high customer satisfaction through qualified and timely support.

Preferred candidate profile

Education and Experience

- Diploma in Electrical, Electronics, or Instrumentation Engineering.

- 4-8 years of relevant experience in industrial automation, drives, and service

engineering.

Technical Skills

- Strong troubleshooting skills in electronic circuits, controller cards, and drive

systems.

- Working knowledge of VFDs, servo drives, soft starters, PLCs, HMIs, SCADA, and

industrial automation systems.

- Understanding of industrial communication protocols and automation

architecture.

- Knowledge of electrical control panels, commissioning, testing, and field service

activities.

- Experience with automation software configuration and commissioning.

- Familiarity with MS Office, ERP systems, PR/PO processes, invoicing, and service

📌 Service Engineer (Navi Mumbai)
🏢 John Cockerill
📍 Navi Mumbai