Key Responsibilities

- Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
- Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
- Pre Sales Support and Installation of Medical Equipments.
- Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
- Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
- Care & Maintenance to be carried out as per schedule.
- Follow SOP for Opening, attending calls and closing them on time
- Proper escalation of unresolved issues to the appropriate internal teams

Key Competencies

- Show Trust, Value Diversity, Be Accountable to performance delivery.
- Initiative and execution towards active learning in order to be competitive and effective.




- Ability to plan logically and conduct numerical analysis.
- Innovativeness and ability to drive ideas and change and include different perspectives.
- Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
- Excellent written, communication & listening skills and empathy.
- Stake holder management
- Demonstrate performance and result orientation and utmost integrity , equity.

Educational Qualification And Experience

Education Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics. Any other Graduates apart from the above with relevant technical experience can apply.

Experience

1-3+ Years of Customer Service in Medical Device/Equipment is most preferred.

📌 Service Engineer (India)
🏢 B. Braun Group
📍 India