– Service Advisor

Department: Service

Industry: Automobile

Reporting To: Service Manager

Key Responsibilities

- Attend customers visiting the service centre and understand their vehicle service requirements.

- Prepare job cards and record customer complaints accurately.

- Explain required repairs, maintenance work, and estimated costs.

- Coordinate with technicians and workshop staff for timely vehicle servicing.

- Keep customers updated on vehicle repair status and delivery timelines.

- Obtain customer approval for additional repairs.

- Explain invoices and ensure smooth vehicle delivery.

- Handle customer complaints and ensure customer satisfaction.

- Follow up with customers after vehicle delivery.

- Achieve assigned service revenue and customer satisfaction targets.





Required Skills

- Positive communication and customer-handling skills.

- Basic automobile technical knowledge.

- Knowledge of vehicle servicing and maintenance.

- Problem-solving and coordination skills.

- Basic computer knowledge and DMS/CRM handling.

Qualification

- ITI / Diploma / Degree in Automobile or Mechanical Engineering.

Experience

- 1–5 years of experience in an automobile service centre or dealership.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Service Advisor (Mumbai)
🏢 SS HIRE Consultancy
📍 Mumbai