Support / Development Engineer Night Shift Expectations
(30% Support and 70% development.)
The primary responsibility of the Support Engineer is to provide application support during the night shift.
Shift Timings (IST):
- During Daylight Saving Time (MarchNovember): Shift ends at 2:30 AM IST (corresponding to 5:00 PM ET).
- Outside Daylight Saving Time (November–March): Shift ends at 3:30 AM IST (corresponding to 5:00 PM ET).
Key Responsibilities:
- Be available to support production systems during the assigned night shift.
- Communicate effectively with vendors through Google Chat (GChat) and participate in calls (Google Meet) when required.
- Respond promptly to support requests and resolve issues.
Shift Rotation:
- The night shift follows a roster-based schedule.
- Typically, two engineers will be assigned to the night shift each week, with each engineer covering approximately Twoweeks per month.
Preferred Technical Skills: Experience with the following technologies is highly desirable, as some applications use them: