Job highlights

- 8+ years relevant experience and a Bachelor s degree OR Any equivalent combination of education and experience.
- Minimum Qualifications
- Preferred Qualifications
- Experience leading others

Job Summary

This leader owns the invest side of Enterprise Systems & Employee Technology. That means how we plan, fund, deliver and prove the value of technology investments: the three-year and one-year plans, portfolio governance, program management, and the methodology and governance the delivery model runs on. The role also leads ESET s move from a standard delivery model to fully AI-enabled delivery.

Essential Responsibilities

- Provide strategic oversight and management of program operations, ensuring alignment with organizational goals and driving innovation within the DCCE (Data Center & Cloud Evolution) space.
- Oversee the traceability of data center assets, including power and space considerations, to ensure accurate planning and optimization driven by program outcomes.
- Partner with business unit teams to strategically plan and implement initiatives that address technical debt, optimize underutilized resources, and improve data center workload efficiency.
- Monitor and report on cloud-driven workload transformations, aligning efforts to optimize data center operations and reduce redundant resource utilization.
- Evaluate and refine processes within operations, leading initiatives to build and implement the next level of operational improvements.
- Manage and control production applications and services across all PayPal CN data centers, ensuring high availability and operational excellence.
- Ensure site reliability by leading efforts to resolve cross-border operational issues in collaboration with global, cross-functional teams.
- Create and implement robust processes to enhance production stability, leveraging software development to support production operations effectively.




- Lead system monitoring initiatives by establishing standard monitoring policies, supporting event processing, and driving timely issue resolution to maintain operational integrity.

Minimum Qualifications

- 8+ years relevant experience and a Bachelor s degree OR Any equivalent combination of education and experience.
- Experience leading others

Expected Qualifications

- [8+] years in IT program management, portfolio management, PMO leadership, delivery transformation or IT strategy, and a Bachelor s degree or equivalent experience
- Led adoption of AI-assisted delivery across lifecycle stages, such as requirements, testing, release and support, and measured the outcome
- Redesigned an SDLC or delivery operating model across multiple teams, including stage gates, controls and metrics
- Ran an annual or multi-year technology planning cycle with Finance, including business cases and budget requests
- Built or matured portfolio governance and a delivery methodology across multiple organizations without direct authority over the teams measured
- Financial acumen: CapEx and OpEx, total cost of ownership and benefits realization
- Led complex, cross-functional programs, such as enterprise application, ERP or platform programs
- Working knowledge of delivery control and audit requirements, such as change, release and SOX IT general controls
- Portfolio tooling and reporting, such as ServiceNow SPM or an equivalent PPM platform
- Managed system integrator and vendor delivery against contracted scope and savings

Preferred Qualifications

- Hands-on experience with AI tools across the delivery lifecycle
- SAP S/4HANA or other large ERP transformation experience
- Financial services or another regulated setting
- PMP, PgMP, SAFe or Technology Business Management credentials

Subsidiary

PayPal

Travel Percent

0 Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager, Program Mgmt, Strategy & AI-Enabled Delivery (Bengaluru)
🏢 Xoom
📍 Bengaluru