Job Title Senior Manager, Procure-to-Pay Operations

Experience

7 to 10 years, including experience leading Accounts Payable and end-to-end Procure-to-Pay operations.

Role Purpose The Senior Manager, Procure-to-Pay will oversee end-to-end P2P operations, including procurement support, invoice processing, vendor management, payment execution, account reconciliations, and month-end activities.

The role requires strong operational leadership, SAP expertise, transition experience, and the ability to manage performance delivered through a third-party shared service centre. The position will ensure services are delivered accurately, on time, and in accordance with agreed controls, policies, service-level agreements, and regulatory requirements.

Key Responsibilities

End-to-End P2P Operations

- Manage end-to-end Procure-to-Pay operations covering purchase requisitions, purchase orders, goods receipt, invoice processing, payment runs, vendor reconciliations, and query resolution.
- Oversee PO, non-PO, ERS/self-billing, and credit note processes.
- Ensure invoices and payments are processed accurately and within agreed timelines.
- Monitor aged invoices, blocked invoices, debit balances, duplicate payments, payment failures, and vendor statement reconciliation.
- Ensure timely completion of month-end and year-end activities, including accruals, reconciliations, reporting, and open-item reviews.
- Work closely with Procurement, Finance, Treasury, Tax, IT, business stakeholders, and external suppliers.

Third-Party Shared Service Centre Management

- Manage P2P services delivered by a third-party shared service centre or Business Process Outsourcing partner.
- Govern performance through SLAs, KPIs, operational reviews, service review meetings, and improvement plans.
- Monitor measures such as invoice turnaround time, first-time-right percentage, on-time payment rate, aged invoice volume, query ageing, backlog, and payment accuracy.
- Challenge service delivery issues and ensure appropriate root-cause analysis and corrective actions are completed.
- Hold the service provider accountable for capacity planning, productivity, quality, training, documentation, and business continuity.
- Manage escalations between the service provider and internal stakeholders.
- Build a solid working relationship with the service provider while maintaining effective commercial and operational governance.





Transition and Transformation

- Lead or support P2P transitions from local business units to shared service or outsourced delivery models.
- Conduct process discovery, due diligence, knowledge transfer, documentation, shadowing, reverse shadowing, and go-live readiness assessments.
- Develop and manage transition plans, process inventories, risk logs, dependency trackers, and readiness checklists.
- Ensure process documentation and desktop procedures are complete, approved, and up to date.
- Support stabilisation and hyper care following process migration.
- Identify opportunities for process standardisation, automation, and control improvement.
- Support transformation initiatives involving SAP, workflow tools, reporting solutions, robotic process automation, and digital invoicing.

Governance, Risk and Controls

- Maintain a strong control environment across invoice processing, vendor master data, payments, reconciliations, and access management.
- Ensure compliance with the organisations financial policies, delegation of authority, segregation-of-duties requirements, and audit standards.
- Support internal and external audits, providing evidence and resolving findings within agreed deadlines.
- Investigate control failures and ensure appropriate root-cause analysis, corrective actions, and preventive controls are implemented.
- Identify operational risks and escalate material issues to senior stakeholders.
- Ensure sensitive supplier, banking, and payment information is handled securely.

Team and Stakeholder Management

- Lead, coach, and develop P2P team members and service delivery leads.
- Set clear objectives and establish accountability for operational performance.
- Conduct regular performance reviews, one-to-one meetings, and development discussions.
- Communicate effectively with senior finance leaders, business stakeholders, suppliers, and external service providers.
- Prepare clear management updates covering performance, risks, escalations, achievements,



and required decisions.
- Manage competing priorities and maintain service continuity during peak periods, month-end, year-end, and system changes.

Required Qualifications and Experience

- Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or a related discipline.
- 7 to 10 years of relevant experience in Accounts Payable or Procure-to-Pay operations.
- Strong knowledge of the complete P2P lifecycle, from purchase requisition through invoice processing and supplier payment.
- Demonstrated experience managing a third-party shared service centre, captive shared service centre, or BPO provider.
- Practical experience leading or supporting finance and P2P transitions.
- Strong working knowledge of SAP, preferably SAP ECC or SAP S/4HANA.
- Experience with invoice workflow, vendor master data, payment processing, reconciliations, and financial controls.
- Strong Microsoft Excel skills, including pivot tables, XLOOKUP or VLOOKUP, SUMIFS, IF formulas, data validation, conditional formatting, charts, and large-data analysis.
- Excellent written and spoken English.
- Experience presenting operational performance and risks to senior stakeholders.
- Ability to manage escalations, conduct root-cause analysis, and implement sustainable corrective actions.

Preferred Qualifications

- Professional qualification or part qualification such as CIMA, ACCA, ACA, CPA, MBA Finance, or an equivalent.
- Experience working in a multinational organisation.
- Experience with SAP S/4HANA, Ariba, Coupa, Serrala, invoice workflow tools, Power BI, or robotic process automation.
- Lean Six Sigma, project management, or transition management certification.
- Experience managing geographically dispersed teams and international P2P processes.

Key Skills and Competencies

- End-to-end Procure-to-Pay expertise
- Accounts Payable operational leadership
- SAP knowledge
- Advanced Excel and data-analysis skills
- Third-party service provider governance
- Transition and knowledge-transfer management
- SLA and KPI management
- Financial controls and audit compliance
- Supplier and stakeholder management
- Root-cause analysis and continuous improvement
- Team leadership and coaching
- Strong English communication
- Decision-making and problem-solving
- Change and project management

📌 Senior Manager - Procure-to-Pay (Thane)
🏢 Tata Motors Global Services
📍 Thane