Job highlights

- Continuous Improvement Compliance: - Contribute to knowledge base articles for faster resolutions . - Adhere to ITIL best practices for incident,problem,and change management . - Participate in shift handovers and ensure a smooth transition of ongoing issues .
- We are seeking a proactive L15 Command Center NOC Engineer with 1 to 2 years of experience to join our team in Bangalore .
- We are seeking a proactive L15 Command Center NOC Engineer with 1 to 2 years of experience to join our team in Bangalore
- This role involves 24x7 monitoring, triaging, and incident resolution to ensure the stability and availability of IT infrastructure
- The engineer will act as the first line of defense for identifying and resolving system issues while escalating critical issues to L2/L3 teams

Key Responsibilities
- Monitoring Incident Management: - Perform eye-on-the-glass monitoring of network servers, cloud applications, and security tools
- - Use monitoring tools (eg, SolarWinds, Splunk, Dynatrace, Nagios, Datadog) to track system health

- - Acknowledge, categorize, and triage incidents based on severity and impact

- - Create, update, and escalate tickets in ITSM tools (ServiceNow, BMC Remedy, Jira)

- - Follow SOP-based resolution for common issues

- SOP-Based Resolutions First-Level Fixes: - Restarting services, clearing logs, and checking connectivity issues




- - Basic troubleshooting of network servers, cloud, and application issues

- - Executing pre-approved scripts and commands to resolve recurring issues

- - Performing health checks and system validations post-resolution

- Escalation Communication: - Escalate unresolved issues to L2/L3 teams with proper documentation
- - Communicate incident updates to stakeholders via email, chat, or conference calls

- - Maintain accurate records of incidents, resolutions, and RCA documentation

- Continuous Improvement Compliance: - Contribute to knowledge base articles for faster resolutions
- - Adhere to ITIL best practices for incident, problem, and change management

- - Participate in shift handovers and ensure a smooth transition of ongoing issues

- Required Skills & Qualifications: - Experience: 1 to 2 years in NOC, IT Operations, or Command Center roles
- - Technical Knowledge: Basic understanding of Windows/Linux servers, network protocols (TCP/IP, DNS, DHCP, VPN), cloud (AWS, Azure, GCP)

- - Familiarity with IT monitoring tools and ticketing systems

- - Exposure to scripting (PowerShell, Bash, Python) is a plus

- - Certifications Preferred: ITIL v4, CCNA, Microsoft/AWS Fundamentals

- Work Workplace: - 24x7 rotational shifts including weekends and holidays

📌 Senior Engineer - Cloud & Infra Management (Bengaluru)
🏢 Smartit Frame Software Services
📍 Bengaluru