Senior Consultant - SAP SuccessFactors Employee Central

Location : PAN Hexaware location

Role Purpose

Own and operate the steady-state landscape for SAP SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining system configuration, executing controlled enhancements, and ensuring compliance, performance, and stakeholder satisfaction under defined SLAs.

Key Responsibilities

Service Operations (ITIL)

- Manage and resolve L2/L3 incidents and service requests (P1-P4) within agreed SLAs.
- Perform root cause analysis and drive permanent fixes for recurring issues.
- Coordinate with business stakeholders and technical teams for issue resolution.
- Prepare and maintain audit-ready support documentation and knowledge articles.

Employee Central BAU Support
- Maintain and support Employee Central configurations.
- Troubleshoot and resolve issues related to:
- Foundation Objects (FO)
- MDF Objects
- Business Rules
- Workflows
- Role-Based Permissions (RBP)
- Position Management
- Global Benefits
- Time Off

Change Requests & Enhancements
- Analyze, design, configure, test, and deploy minor enhancements and change requests.
- Ensure controlled implementation following change management processes.
- Perform impact assessment and documentation for system changes.

Testing & Release Management
- Execute regression testing for quarterly and semi-annual releases.
- Assess release impact and coordinate User Acceptance Testing (UAT).
- Support release readiness activities and production deployment.

Integration & Monitoring
- Monitor inbound and outbound integrations.
- Troubleshoot integration failures and coordinate fixes.
- Work closely with middleware and technical teams to ensure data integrity.





Data Management & Security
- Perform data uploads, corrections, and mass updates.
- Maintain and administer Role-Based Permissions (RBP).
- Support audit, compliance, and security-related activities.

Continuous Improvement
- Identify process improvement opportunities.
- Reduce recurring incidents through proactive monitoring and optimization.
- Contribute to service excellence and operational stability.

Mandatory Skills
- SAP SuccessFactors Employee Central (EC)
- Employee Central Global Benefits
- Employee Central Time Off
- 3+ years of hands-on EC BAU/AMS support experience
- Robust configuration knowledge in:
- Foundation Objects (FO)
- MDF Objects
- Business Rules
- Workflows
- Role-Based Permissions (RBP)
- Position Management
- Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.)
- Incident, Problem, and Change Management
- Regression testing and release support
- Integration monitoring and troubleshooting

Preferred Skills
- SuccessFactors Time Sheet
- Employee Central Payroll (ECP)
- SAP CPI / SAP Integration Suite
- IAS / IPS
- Data Retention Time Management (DRTM)
- Story Reports / Canvas Reports
- ITIL Foundation Certification
- SAP SuccessFactors Employee Central Certification

Experience
- 5-9+ years of overall HRIS / SAP HCM experience.
- Minimum 3+ years of dedicated Employee Central BAU/AMS support.
- Experience in at least 2 full-cycle SuccessFactors Employee Central implementations or ownership of multi-country/global BAU support environments.

Location & Support Requirements
- Willingness to participate in on-call support rotations.
- Ability to support planned maintenance, deployments, and change windows as per SLA commitments.
- Strong stakeholder management and communication skills.

📌 SAP SuccessFactors Employee Central (India)
🏢 Hexaware Technologies
📍 India