Salesforce Service Cloud Tech Lead - J50960

Role & responsibilities

- Bachelors degree in Computer Science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields.
- 8+ years of skilled experience
- 5+ years of experience working with Salesforce core ecosystem components,

including Service Cloud and Order Management/Servicing.
- 5+ years of experience developing, unit testing, deploying, and troubleshooting

Apex code.
- Demonstrated expertise integrating with RESTful APIs, including designing resilient client integrations and handling schema evolution, failures, and performance concerns.
- Experience with Conversational AI platforms like AgentForce, [24]7.ai, Kore.ai, or

Amazon Lex is preferred.
- Demonstrated expertise in architecting and evolving CI/CD pipelines,



applying

Continuous Delivery best practices to improve reliability, speed, and quality of software delivery.
- Experience with Agile frameworks such as Scrum or Kanban, including applying principles to deliver high-quality software in iterative cycles.
- Experience participating in on-call support rotations, using operational insights to drive improvements in application design, monitoring, and resiliency to minimize future support burden.

• Demonstrated ability to communicate complex technical concepts clearly and effectively—both in writing and verbally—to a wide range of audiences.

📌 Salesforce Service Cloud Tech Lead (Bengaluru)
🏢 Sampoorna Consultants
📍 Bengaluru