Key Responsibilities

A.

Business

Development & Sales

- Generate Gold Loan business through direct sourcing, field visits, referrals and local market activities.

- Identify potential customers, traders, shopkeepers and individuals requiring financial assistance against gold ornaments.

- Achieve monthly business targets related to Gold Loan disbursement and customer acquisition.

- Develop and maintain relationships with existing and prospective customers.

- Generate leads through market mapping, references and local networking.

B.

Customer

Acquisition & Relationship Management

- Explain Gold Loan products, interest rates, repayment options, tenure and applicable charges to customers.

- Conduct regular customer visits and follow up on business leads.

- Build long-term relationships to ensure repeat business and customer retention.

- Support customers with loan renewals, top-ups and repayment-related queries.

C. Loan Processing & Coordination

- Collect loan applications and required KYC documents from customers.

- Ensure accurate completion of customer details and application forms.

- Coordinate with the Gold Appraiser and Branch Operations team for gold valuation and loan processing.

- Ensure timely submission of complete documentation for loan approval and disbursement.

- Follow up on pending applications and ensure smooth customer onboarding.

D.

Market

Development

- Conduct regular field visits to identify recent business opportunities.

- Map local markets, jewellery shops,



traders and potential customer segments.

- Monitor competitor activities, market trends and customer requirements.

- Develop referral networks to increase business sourcing.

E. Compliance & Portfolio Quality

- Ensure adherence to KYC, AML and internal credit policies.

- Maintain transparency in customer communication and product information.

- Ensure that all customer details and documents are genuine and accurately recorded.

- Report suspicious transactions, documentation discrepancies or operational irregularities to the reporting manager.

- Ensure ethical sales practices and avoid mis-selling.

1. Educational Qualification

- Graduate in any discipline (preferred).

- Candidates with relevant banking/NBFC sales experience will be preferred.

1. Experience

- 13 years of experience in Gold Loan, NBFC, Banking or Financial Services.

- Experience in field sales, customer acquisition and business development.

- Freshers with strong sales aptitude may be considered.

1. Required Skills

- Strong sales and business development capabilities.

- Good communication and negotiation skills.

- Customer relationship management.

- Local market knowledge and field sales capability.

- Basic knowledge of Gold Loan products and documentation.

- Target-oriented approach and willingness to travel locally.

- Basic computer knowledge and MS Excel.

Kindly Mail us at [email protected] .

Only Gold

Loan candidate can apply .

📌 Sales Officer (Ghaziabad)
🏢 DJT Gold Loan
📍 Ghaziabad