Gold AppraiserPosition Name/ Job Title: Gold AppraiserDepartment: Gold Loans Location:Grade: Assistant ManagerImmediate Reporting Authority (IRA) Designation: Branch Manager: (Pl mention detailed profile)

- Should be able to handle walk-in customers.
- • Adherence to the administrative process & policies of the organization is a must
- Ability to understand needs & interests of the customers and cater to the same.
- • To guide & provide the customers with all the required information about loans & scheme
- Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
- Keeping the existing customers up dated with their existing account details.
- Must be able to identify quality & purity of Gold in any form by manual process.
- Calculation of Gold valuation pledged by customer.
- Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions.
- Adherence to the administrative processes, norms, policies & discipline of the organization is a must

Job Specification: (should contain qualification requirement, experience background, any specific certification)

Key Competencies

- Good verbal communication
- Interpersonal skill
- Negotiation skill
- Convincing skill
- Customer Service skill
- Positive follow up skills
- Gold valuation skill
- Educational and Professional Qualification Requirements
- Minimum: Graduate
- Beneficial/Desired: MBA from tier 3 college

Branch ManagerPosition Name/ Job Title: Branch ManagerDepartment: Gold LoansLocation:Grade: Up to ManagerImmediate Reporting Authority (IRA) Designation/Grade: Territory ManagerTeam Size: 4Job Description: Should manage the portfolio for Gold Loan/financial business of its branch.Should be able to handle all the branch level activities for ensuring business growth. Systematic planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co- workers. Coaching,



mentoring and training employees and providing them with timely feedback on their performance Maintaining quality of the business by tracking & controlling the teamPreparing reports related to branch functioning and its performance.Guiding and motivating subordinates in achieving their goals. Job Specification: (should contain qualification requirement, experience background, any specific certification)Key CompetenciesTeam Management

- Interpersonal SKill
- Selling skill
- LeadershipSKill
- Mentoring and training skill
- Networking skill
- Communication skill

Educational and Professional Qualification Requirements

- Minimum: Graduate
- Beneficial/Desired MBA

No. of Years of Experience with Functional and Industry details

- Minimum: 4 years in PSU Banks/NBFC
- Beneficial/Desired: 4-5 years in PSU Banks/NBFC

Any other /specific /skills requirements

- Knowledge on Gold Loans
- Computer knowledge

CCE JDPosition Name/ Job Title: Customer Care ExecutiveDepartment: Gold LoansLocation:Grade: TraineeImmediate Reporting Authority (IRA) Designation: Branch ManagerTeam Size: 0Job Description:

- Should be able to handle walk-in customers.
- Adherence to the administrative process & policies of the organization is a must.
- Ability to understand needs & interests of the customers and cater to the same.
- To guide & provide the customers with all the required information about loans & schemes.
- Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
- Should be able to acquire new customers through referencing.
- Keeping the existing customers up dated with their existing account details.

Job Specification: (should contain qualification requirement, experience background, any specific certification)

- Key Competencies:
- Good verbal communication
- Interpersonal skill
- Negotiation skill
- Convincing skill
- Customer Service skill
- Good follow up skills
- Educational and Professional Qualification Requirements
- Minimum: Graduate
- Beneficial/Desired: MBA from tier 3 college
- No. of Years of Experience with Functional and Industry details
- Minimum: 0-1
- Beneficial/Desired: 1-2 years of customer facing role.

📌 Required Branch Manager /Gold Appraiser/Customer Care Executive - (Kota)
🏢 IIFL Finance
📍 Kota