- Manage day to day Operations
- Designs and enforces end-to-end operational SOPs
- Monitors all onboarding, activation, and settlement processes
- Approves regional performance KPIs
- Coordinates with Field team for onboarding of kiranas and engagement
- Will be responsible for a business target of 1000 CR
Audit, Compliance and Governance
- Coordination with Internal Audit Team
- Review with External Auditors
- Adherence to Regulations
- Managing Loan Management Service (LMS)
- Tracking of Status
- Adherence to Compliance of Policies and Procedures,
- Monthly Review Calls
Process Automation
- Preparing and Implementing SOP
- Quarterly Review of Processes
Data Management
- Reviewing and Revamping Reports
- Managing MIS for Operations Function
- Data Evaluation for better decisions