Role & responsibilities

- An overall SPOC for the Quality process across all CTMO centers Process, Dialer, Soft skills etc.

- Publish regular / Adhoc reports on overall quality progress to respective stake holders, including management. Few of the regular reports would be

- Process Quality
- Improvement Areas & proposed actions
- Bottom Quartile & actions taken on improvement
- Customer voice & proposed actions / improvement required
- Coordinate with Operations team to ensure the process adherence and customer experience
- Prepare and make amendments in Quality process, scoring sheet etc. at a regular frequency & as per requirement
- Prepare strategy and support Operations & other departments to maximize Sales
- Coordinate with all the Quality Auditors at different locations and ensure a team work. May require to travel at the locations as well




- Ensure that the required Quality Auditors hiring is closed within timelines and in case of any absenteeism at any location, process is not impacted
- Need to deliver an overall improvement over Quality
- Coordinate with Training team over product Q&A;
- Audit the Auditor and share feedback, if required

Preferred candidate profile

- Minimum 5 year of Quality Audit OR relevant profile experience and 8 years of overall experience

- Knowledge of Quality audits and parameters

- Positive PC skills, especially MS Excel
- Good communication skills – verbal and written
- Organizational and time-management skills
- Decision-making skills
- Graduate for recognized university

📌 Quality Supervisor (Chennai)
🏢 HDB Financial Services
📍 Chennai