Key Responsibilities

- Handle sales support requests related to quotes, orders, amendments, pricing sheets, and vendor quotes.
- Manage Order-to-Cash (O2C) activities, including agreements, contracts, and quote management.
- Provide subject matter expertise and resolve complex process-related issues.
- Prepare training materials, work instructions, and knowledge base documents.
- Identify opportunities for continuous process improvement.
- Perform root cause analysis and support customer-facing issue resolution.

Required Skills

- 2–5 years of experience in a BPO environment.
- Hands-on experience in Order-to-Cash (O2C), Quote Management, and Quote-to-Order processes.
- Positive understanding of L2S processes, agreements, amendments, licensing, pricing, and reports.
- Proficiency in MS Excel.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent written and verbal communication skills.
- Customer/client-facing experience is preferred.
- Training and knowledge base creation experience is an added advantage.

📌 PROCESS SPECIALIST (Pune)
🏢 LIVEC STAFFING SERVICES PRIVATE
📍 Pune