Location: Coimbatore

Experience: Minimum 1+Years

Shift: Rotational Shifts

Job Requirements

- Minimum 1 year of experience in a UK voice process or UK customer service role.

- Excellent verbal communication skills in English, with a strong command of UK English.

- Good UK accent comprehension and the ability to communicate naturally with UK clients.

- Strong listening, interpersonal, and problem-solving skills.

- Ability to handle customer complaints and challenging conversations professionally.

- Basic computer skills and experience using CRM or customer support tools.

- Customer-focused attitude with a professional and positive approach.

- Willingness to work in rotational shifts based on UK business requirements.

Key responsibilities :

- Experience in international BPO or UK contact centres.

- Knowledge of UK service standards and telephone etiquette.

- Experience handling inbound and outbound calls.

- Ability to achieve call centre KPIs (CSAT, AHT, and quality scores).

- Robust client communication, coordination, and problem-solving skills.

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Process executive - UK Process (Coimbatore)
🏢 Velan Info Services India
📍 Coimbatore