JD

We are looking for an experienced Platform Engineer / ServiceNow Developer to join our global technology team. In this role, you will design, build, test, configure, and maintain scalable applications, automation workflows, service catalogs, and complex integrations across the ServiceNow platform. You will collaborate closely with cross-functional process owners, business analysts, and enterprise architects to translate complex requirements into upgrade-safe platform capabilities while driving platform efficiency, governance, and self-service automation.

Key Responsibilities

Platform Engineering & Development

- Design & Architecture: Design, develop, and configure custom scoped applications, catalog items, flows, and modules within the ServiceNow platform in alignment with enterprise architecture standards.
- Workflow Automation: Build robust workflows, subflows, and automated actions using Flow Designer, Workflow Editor, and IntegrationHub to automate business processes.
- Custom Development: Write clean, maintainable server-side and client-side JavaScript utilizing Glide APIs, Business Rules, Client Scripts, UI Actions, Script Includes, and Access Control Lists (ACLs).
- User Experience & Portal: Construct intuitive front-end components and Service Portal widgets using HTML, CSS, AngularJS/React, and Next Experience (UI Builder).

Integration & System Health
- API Integrations: Design and support secure REST/SOAP integrations, import sets, and transform maps to connect ServiceNow with cloud infrastructure, IAM systems, HRIS platforms, and third-party SaaS services.




- Upgrade-Safe Engineering: Adhere to best practices that minimize customization overhead, ensuring seamless execution of platform family upgrades, patch deployments, and instance clones.
- Platform Operations: Conduct performance tuning, script profiling, log analysis, and issue troubleshooting to ensure system reliability, security, and scalability.

Governance & Continuous Improvement
- Lifecycle & Change Management: Manage application lifecycles across Dev, Test, and Production environments using Update Sets, Application Repository, and Automated Test Framework (ATF).
- Stakeholder Collaboration: Translate ambiguous business requirements into actionable technical user stories and provide guidance on out-of-the-box configuration versus custom development.

Required Qualifications & Experience
- Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
- Experience: 4 to 8 years of hands-on experience in ServiceNow platform engineering and software development within an enterprise setting.
- Core Technical Expertise:
- Strong proficiency in JavaScript (ES5/ES6), Glide APIs, HTML5, CSS3, and JSON/XML data formats.
- Demonstrated expertise in core ServiceNow modules (ITSM, ITAM, ITOM, HRSD, or Custom Scoped Applications).
- Deep experience building REST/SOAP web services, IntegrationHub flows, and MID Server configurations.
- Solid understanding of relational database structures, SQL query optimization, and CSDM (Common Service Data Model) alignment.

📌 Platform Enginner/Service now Developer (Mumbai)
🏢 Mondelēz International
📍 Mumbai