We are looking for confident, highly motivated professionals with at least 5 years of US Healthcare experience in Patient Appointment Scheduling and Payment Collections.

Candidates must possess exceptional English communication skills, a strong professional attitude, confidence, ownership, and a proactive, results-driven mindset.

Key Responsibilities:

- Handle inbound and outbound calls with US patients.
- Schedule, reschedule, and confirm patient appointments.
- Verify patient demographics, insurance information, and eligibility.
- Update and maintain accurate patient information in EHR/EMR systems.
- Clarify queries related to medical bills, insurance adjustments, and account balances.
- Follow up with patients regarding outstanding balances.
- Collect payments securely and accurately.
- Assist eligible patients in setting up payment plans as per company guidelines.
- Update patient accounts, call notes, payment details, and follow-up activities.
- Explain copays, deductibles, coinsurance, and patient financial responsibilities.
- Collect patient payments over the phone through secure payment systems.
- Resolve patient billing inquiries and appointment-related concerns.
- Proactively follow up on missed appointments and pending payments.
- Maintain accurate documentation and achieve daily productivity targets.




- Escalate disputed or complex billing issues to the appropriate team.
- Provide professional, courteous, and empathetic customer service.
- Maintain patient confidentiality and comply with HIPAA requirements.

Mandatory Requirements:

- Excellent English Communication.
- Exceptional verbal fluency, clarity, confidence, and professional telephone etiquette.
- Solid writing skills.
- Strong Professional Attitude: Positive mindset, accountability, discipline, ownership, and willingness to take initiative.
- Night Shift Only: Must work in the US Eastern time zone.
- Patient Handling: Ability to handle challenging conversations professionally and confidently.
- Experience: Minimum 5 years in US Healthcare Patient Scheduling.
- Performance Mindset: Ability to independently manage responsibilities and achieve assigned targets.

Role: Healthcare & Life Sciences - Other, Industry Type: Clinical Research / Contract Research, Department: Healthcare & Life Sciences, Employment Type: Full Time, Permanent Role Category: Healthcare & Life Sciences - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Patient CareUS HealthcareEHR Clinical

📌 Patient Scheduling & AR Caller (US Healthcare) (Chennai)
🏢 Switchlane
📍 Chennai