Role & responsibilities

- Oversee end-to-end resort operations, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Security.

- Ensure excellent guest experience, handle escalations, and maintain high service standards.

- Lead operational teams, manage manpower planning, duty rosters, training, and performance.

- Monitor operational expenses, budgets, inventory, wastage, and cost control.

- Ensure compliance with hotel SOPs, hygiene, safety, and quality standards.

- Coordinate with vendors, monitor procurement requirements, and maintain adequate stock levels.

- Prepare operational reports and drive improvements in guest satisfaction and overall efficiency.

Preferred candidate profile

- 8 years of experience in hotel/resort operations, preferably with 23 years in a managerial or supervisory role.

- Prior experience in a 4-star or 5-star hotel/resort is strongly preferred.

- Solid knowledge of end-to-end hotel operations and interdepartmental coordination.

- Experience in guest relationship management, team leadership, budgeting, and inventory control.

- Knowledge of hotel management software and MS Excel.

- Excellent communication, decision-making, and problem-solving skills.

📌 Operations Manager (Manali)
🏢 RESORT
📍 Manali