We are seeking an experienced Operations Manager to oversee our customer support operations in the international call center sector. The ideal candidate will have a strong background in managing teams and operations, ensuring that our service delivery meets the highest standards of quality and efficiency. As an Operations Manager, you will be responsible for leading a team of customer support representatives, implementing best practices, and driving performance improvements across the department.

Key Responsibilities

- Lead and manage a team of customer support agents, ensuring they are motivated and performing at their best.
- Oversee daily operations of the call center, ensuring that all processes are running smoothly and efficiently.
- Develop and implement strategies to improve customer satisfaction and operational efficiency.
- Monitor key performance indicators (KPIs) and prepare reports for senior management.




- Conduct regular training sessions and performance reviews to enhance team skills and knowledge.
- Collaborate with other departments to ensure a seamless customer experience.

Required Skills

- Proven experience in operations management, preferably in a customer support or call center environment.
- Robust leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Familiarity with customer support software and tools. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Operations Manager (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi