Role: Team Lead Operations
Industry: BPO
Process: Inbound Customer Service
Notice Period: Only Immediate joiner to 30 days' notice
Shift - Complete Night Shift / Sat & Sun fixed Week Off
- Overall Minimum 4 years of experience into BPO & minimum 1.5 years' experience as Team Lead on papers is mandatory.
- Excellent communication and Solid Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team environment.
Interested candidates please share CV to : Email -
[email protected]
📌 Opening For Team Lead - International - Chennai
🏢 Hexaware Technologies
📍 Chennai