Greetings from Avians Innovations Technology!!!!

Share your updated Resume.

Company Profile

Avians take immense gratification in introducing ourselves as the pioneer manufacturers & service providers for all types of High end Automatic Doors for Industries. Avians brings the best of global technology with the products that match the requirements of the most stringent regulations and standards like, DIN, EN,ISO.

Vision 'Driven By Innovations' Innovation is a key to our continued achievements & success every day. We believe by providing highest quality products combined with excellent service to our clients.

Our Aim We aim to surpass all expectations when it comes to "Customer Satisfaction'.

Head office is located in the hub of core industrial & automotive area at PCNTDA, Pune .

Plant & Warehouse facility at Chinchwad, Pune.

Know More To know more about us please visit our website: www.avians.co.in

Position: Customer Support Engineer

Location: Chinchwad corporate office,

Experience: 1-10 Years

Qualification: B.E-Mechanical, DME

JD for Customer Technical Support.

- Coordination with external customers for after sales services
- Post sales Technical support to customers
- Providing customer support services in addition to the technical services
- Prioritizing and dealing with the issues in a timely manner
- Keeping track of the customer queries and resolving the issues as early as possible




- Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
- Providing correct feedback to customers
- Preparing technical support team performance reports.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Develop service procedures, policies and standards
- Coordination with internal Department (accounts, design, sales, production and quality)
- Coordination with installation team. Arranging Manpower for installation & commissioning of projects
- Coordination with client -regarding payment, production, dispatch, design related issues.
- Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Solving query between installation team & Client
- Scheduling the project from Start to end
- Entering all handover report in CRM
- Preparing work order release of production department.
- Internal Purchase order release to purchase department.
- Follow up & Collect payment from Clients.
- Taking drawing approval from clients.
- Resolving of troubleshoot for each and every project if required.

Note : Must have experience in Tamil, Telegu, Kannada languages Best Regards,

Priyanka Sonwane|Asst. Manager - HR

Mobile: +91 8411 864 400 l Email: [email protected]

Avians Innovations Technology Pvt. Ltd.

Om Square, S1 Unit 2nd Floor, Survey No.129/2, C.T.S.No-4679,

Near Titan World, Akurdi, Old Pune- Mumbai Highway,

Tal-Haveli, Dist-Pune -411019

📌 Open Position "Customer Support Engineer", Chinchwad, Pune
🏢 Avians Innovations Technology
📍 Pune