Exp-3-5yrs

Location:-Powai,Mumbai

Interview

1st Round:-Teams

2nd Round-FTF

- Strong Network administration (LAN, WAN, Telecom/Voice) troubleshooting (3 years)
- CCNA/CCNP/CCIE : Certified/Trained is must
- ITIL v3 foundation certified
- Basic knowledge of Unix/Linux commands is desirable
- Prior experience in Event Management, IT Service Management tools like Zenoss, Concord, OpManager, Prometheus, Grafana, ServiceNow.
- Added advantage of having awareness about data review tools such as SPLUNK, automation tools such as BMC Atrium Orchestrator, JIRA, Confluence, Cloud architecture.
- Experience in supporting IT systems in a multi-platform, multi-site, mission critical environment
- Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces).
- Must be able to consistently apply documented processes and procedures.
- 3+ years of hands on experience troubleshooting/understanding of Network administration (LAN, WAN, Telecom/Voice).



It mainly involves administration of Cisco devices.
- Must have prior experience in an operations/support organization, prior experience in a production support organization in finance/investment banking sector is a definite plus.
- Knowledge or conceptual understanding of other infrastructure technologies• Incident Management lifecycle, management communication and reporting is desirable
- Basic understanding of Cloud architecture.
- Good knowledge of monitoring and automation tools and basic scripting know-how
- Ability to clearly and effectively communicate with users.
- Able to effectively balance time between day-to-day support work and project-related tasks.
- Ability to prioritize and effectively triage issues.
- Candidate should be self motivated, adaptable and adaptable to change, readiness to work in shifts, Customer Service focused with excellent communication skills, a team player

📌 Network Administrator -Mumbai Powai
🏢 HCLTech
📍 Mumbai