Job Title:

Service Trainer

Function:

Service Operations – IBU

Reports to:

Service Operations Head

Office/Location:

Waluj

JOB PURPOSE

- Scale up NPS across Dealerships
- Develop a framework to assess region/Dealer performance on NPS
- Partner with Dealerships to drive NPS
- Compile reports and design Dashboards
- Ensure sustenance for NPS
- Simplify & Digitize Service processes at Dealerships
- Train Dealer staff on NPS & soft skills
- Link NPS with Business KPIs at Dealerships to assess performance

INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

- Field Service team
- Service Support team
- Spares team
- Plant team
- R&D; team

- Dealerships
- Vendors
- Mechanics

JOB REQUIREMENTS

Educational Qualifications

Essential: Any graduate from a premier institute.

Work Exp

Min: 3

Max: 8

Industry Specification

Preferably Automotive - 2W/3W/4W

Need for travel

High

75%

KEY COMPETENCIES

Technical/ Functional

- Deep Understanding of service processes
- Dealership Management
- Product Knowledge
- Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution

Behavioural

- Continuously raise the bar
- Ensure results with speed




- Meet customer expectations

KEY RESPONSIBILITIES

- Coordinating with the field teams to identify training requirements/gaps and design training programmes
- Preparation of training materials, contents and training notes
- Plan training calendar and communicate the same to the relevant stakeholders
- Ensure that trainings are conducted effectively
- Ensure training of dealership staff and mechanics
- Administrative handling of training centre
- Scale up NPS across Dealerships
- Develop a framework to assess region/Dealer performance on NPS
- Partner with Dealerships to drive NPS
- Compile reports and design Dashboards
- Ensure sustenance for NPS
- Simplify & Digitize Service processes at Dealerships
- Train Dealer staff on NPS & soft skills
- Link NPS with Business KPIs at Dealerships to assess performance

KEY RESULT AREAS

- % Utilization of Training Centre
- L1/L2 Trained Manpower % State wise /Total
- EV /ICE NEF repair process
- Projects
- Skill Contest
- EV Animation
- Cut section of EV / ICE NEF
- Training centre upgradation

📌 Mgr (Service Training - Ibu) (Maharashtra)
🏢 Bajaj Auto
📍 Maharashtra