Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.
We are hiring dynamic and customer-focused professionals for our International Voice Process. The ideal candidate should possess excellent communication skills and be comfortable working in a rapid-paced environment while handling international customer interactions.
Key Responsibilities:
- Handle inbound and/or outbound customer calls professionally.
- Provide accurate information and resolve customer queries effectively.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions accurately in the system.
- Adhere to process guidelines and performance metrics.
Eligibility Criteria:
- Minimum 6 months of experience in International BPO Voice Process is mandatory.
- Graduation is not mandatory.
- Excellent verbal communication skills in English.
- Strong listening, comprehension, and problem-solving abilities.
- Willingness to work in 24/7 rotational shifts.
- Basic computer knowledge and typing skills.