Location: Mumbai

Experience: 5–8 Years

Industry: Event Management / Experiential / MICE / BTL

Job Overview

We are looking for an experienced and result-oriented Event Operations Manager to oversee the planning, coordination, and execution of events from the initial planning stage through successful on-ground delivery.

The ideal candidate should have strong experience in event operations, production, logistics, vendor coordination, manpower management, and on-ground execution. The candidate will be responsible for ensuring that every event is delivered smoothly, on time, within budget, and as per the required quality standards.

The role requires strong leadership, coordination, problem-solving, and the ability to work effectively in a fast-paced and deadline-driven event environment.

Key Responsibilities

Event Planning & Execution

· Manage end-to-end operational planning and execution of corporate events, exhibitions, conferences, activations, launches, MICE events, and other experiential events.

· Understand event requirements, briefs, layouts, timelines, deliverables, and operational requirements.

· Prepare and monitor detailed event execution plans, production schedules, checklists, and timelines.

· Ensure all operational activities are completed as per the approved plan and timelines.

· Lead and supervise on-ground event execution from setup to dismantling.

Vendor & Supplier Management

· Identify, coordinate, and manage vendors, suppliers, fabricators, production agencies, manpower agencies, and other service partners.

· Obtain quotations, negotiate commercials, and ensure timely delivery of materials and services.

· Monitor vendor performance, quality, timelines, and adherence to agreed specifications.

· Develop and maintain a reliable network of event vendors and operational partners.

Production, Logistics & Resource Management

· Coordinate event production, fabrication, branding, AV, lighting, sound, décor, furniture, transportation, permissions, and other operational requirements.

· Manage logistics, transportation, material movement, loading/unloading, installation, and dismantling.

· Plan and allocate manpower, equipment, materials, and other resources effectively.

· Conduct regular site visits and ensure venue readiness before the event.





· Ensure all production and operational requirements are delivered as per approved designs and specifications.

Team Management

· Lead and manage the Event Operations team and on-ground execution teams.

· Allocate responsibilities and ensure proper coordination among team members.

· Brief internal teams, vendors, and manpower before event execution.

· Monitor team performance and ensure accountability for assigned responsibilities.

· Support and guide the team in handling operational challenges during events.

Client & Internal Coordination

· Coordinate closely with clients, project managers, creative teams, production teams, vendors, and other internal departments.

· Understand client expectations and ensure operational deliverables are aligned with the approved brief.

· Maintain clear communication with all stakeholders throughout the project lifecycle.

· Coordinate with the Business Development / Client Servicing team to understand project requirements and execution expectations.

Budget & Cost Control

· Monitor operational budgets and ensure expenses remain within approved limits.

· Review vendor quotations and negotiate rates wherever required.

· Track operational expenses, purchase requirements, and vendor payments in coordination with the concerned departments.

· Identify opportunities to optimize operational costs without compromising event quality.

On-Ground Operations & Troubleshooting

· Take complete responsibility for smooth on-ground event operations.

· Act as the key point of contact for operational matters during event days.

· Quickly identify and resolve last-minute operational issues and execution challenges.

· Ensure contingency plans are in place for critical operational requirements.

· Manage setup, rehearsals, event-day operations, and dismantling efficiently.

Compliance, Safety & Quality

· Ensure event operations comply with venue guidelines,



safety requirements, permissions, and operational protocols.

· Maintain high standards of quality, presentation, and execution.

· Ensure proper documentation and operational checklists are maintained.

· Conduct post-event reviews and identify areas for improvement.

Required Skills & Qualifications

· 5–8 years of relevant experience in Event Management / Event Operations / Experiential / MICE / BTL.

· Solid understanding of event production, logistics, fabrication, vendor management, and on-ground execution.

· Proven experience in managing multiple events or projects simultaneously.

· Solid team handling and leadership skills.

· Excellent vendor negotiation and coordination skills.

· Strong planning, organizational, and time-management abilities.

· Excellent problem-solving and decision-making skills.

· Ability to work under pressure and manage tight deadlines.

· Strong communication and interpersonal skills.

· Willingness to travel and work extended hours, including weekends and holidays, as required during events.

· Proficiency in MS Office / Excel and basic event planning or project management tools.

Preferred Candidate Profile

· Hands-on experience in end-to-end event operations and execution.

· Experience handling corporate events, exhibitions, conferences, brand activations, launches, MICE events, and large-scale events.

· Strong network of vendors, fabricators, production agencies, manpower agencies, and event suppliers.

· Experience managing event budgets, production timelines, logistics, and manpower.

· Ability to independently manage projects from planning through execution.

· A proactive, detail-oriented, and solution-focused approach.

· Strong leadership skills with the ability to manage multiple teams and stakeholders.

Key Performance Areas (KPIs)

· Timely and successful execution of events.

· Quality of event setup and on-ground delivery.

· Effective vendor and manpower management.

· Adherence to approved budgets and timelines.

· Client satisfaction and operational efficiency.

· Effective handling of last-minute challenges.

· Team productivity and coordination.

· Reduction of operational errors and execution issues.

📌 Manager - Events Operation Manager (Mumbai)
🏢 CraftWorld Events
📍 Mumbai