- Work Model: Mandatory Workfrom Office (WFO)
- Candidate Expectations Total Experience and Relevant Experience:
- Minimum of 6 -7 years of full time work experience

Description

- Communicate with relevant stakeholders on day-to-dayoperational tickets as per SOP.
- Deliver on day-to-day process targets in meetingCustomer SLAs.
- Interact with clients as per business requirements.
- Eye for detail and report out quality measures for theprocess, also flag key risks if any.
- Handle process queries and Quality Auditing, uponexpertise gained and certification for the same.
- Ensure Compliance and controllership.
- Follow the governance mechanism established with theclient.
- Keep track of all customer feedback/ process issues.
- Drive actions towards delivery excellence.

Skills Mandatory:

- Frenchlanguage proficiency at a minimum B2 level (oral and written).
- Strongcustomer service and stakeholder management skills.
- Goodanalytical, problem-solving, and decision-making abilities.
- Workingknowledge of MS Office, including Word, Excel, and PowerPoint.
- Ability tomanage operational tickets, meet SLAs, and follow SOPs.
- Strongattention to detail and compliance awareness.





Educationand Certification

- Minimum B2-level proficiency in French, supported by a recognized qualification orequivalent.
- A Bachelor'sor Master's degree in French, as applicable to the candidate's languageproficiency pathway.
- Open toaccept changes in work methods or systems to improve performance beyond agreedstandards.
- Minimum B2level or equivalent Master s degree in French from any renowned university ismandate.

Detailed

- Communicatewith relevant stakeholders on day-to-day operational tickets as per SOP.
- Deliver onday-to-day process targets in meeting Customer SLAs.
- Interactwith clients as per business requirements.
- Eye fordetail and report out quality measures for the process, also flag key risks ifany.
- Handleprocess queries and Quality Auditing, upon expertise gained and certificationfor the same.
- EnsureCompliance and controllership.
- Follow thegovernance mechanism established with the client.
- Keep trackof all customer feedback/ process issues.
- Drive actions towards deliveryexcellence.

📌 Manager - French language (Chennai)
🏢 Golden Opportunities
📍 Chennai