Company Description Kotak811 is a mobile-first digital banking platform incubated by Kotak Mahindra Bank, designed to bring a seamless, in-your-phone banking experience to customers. The organization focuses on combining innovation and technology to simplify everyday banking tasks and make financial services more accessible. Team members work on products and services that shape the future of digital banking and customer engagement.

As part of Kotak Mahindra Bank’s ecosystem, Kotak811 offers opportunities to contribute to a high-growth, technology-driven environment with strong institutional backing.

Role Description The Location Divisional Manager role at Kotak811 is a full-time, on-site position based in Indore. This role is responsible for overseeing branch or location-level operations, driving customer acquisition and engagement for Kotak811’s digital banking products, and ensuring adherence to compliance and service standards.

The Location Divisional

Manager will lead and mentor local teams, monitor performance metrics, implement sales and marketing initiatives, and coordinate with cross-functional stakeholders to optimize processes. Daily activities include reviewing operational reports, resolving escalated customer issues, supporting staff training, and ensuring that the location meets growth and quality targets aligned with Kotak811’s strategic objectives.

Qualifications





- Proven experience in branch or location management, preferably in banking, financial services, or a related service industry.
- Strong people leadership skills, including team supervision, performance management, coaching, and conflict resolution.
- Demonstrated ability in sales and business development, with experience in driving customer acquisition and meeting revenue or growth targets.
- Solid understanding of banking or financial products, with the ability to promote digital-first services and explain them clearly to customers and teams.
- Excellent communication and interpersonal skills, with a focus on customer service, stakeholder coordination, and relationship management.
- Strong analytical and problem-solving abilities, including comfort with performance metrics, reporting, and basic data-driven decision-making.
- Organizational and time management skills to handle multiple priorities, operational responsibilities, and location-wide initiatives.
- Bachelor’s degree in Business, Finance, Management, or a related field; a postgraduate qualification or MBA is an advantage.
- Experience working with mobile or digital platforms and openness to adopting new technologies and processes.
- Ability to work on-site in Indore and adapt to a dynamic, fast-paced setting aligned with Kotak811’s digital banking focus.

📌 Location Divisional Manager (Indore)
🏢 Kotak811
📍 Indore