1. Job Purpose

To manage and develop strategic business relationships with automotive OEM customers and drive profitable business growth. The role will manage existing accounts, develop new business opportunities, handle customer requirements and commercial negotiations, and coordinate with internal teams to ensure customer satisfaction and fulfilment of commitments.
1. Key Responsibilities

A. OEM Key Account Management
- Manage existing OEM customer accounts and develop long-term business relationships.
- Act as the primary point of contact for assigned customers and independently handle customer meetings, reviews and commercial discussions.
- Understand customer requirements, business expectations, forecasts and future product development opportunities.
- Visit OEM customer locations as required to strengthen relationships and develop business.

B. Business Development & New Customer Acquisition
- Identify and develop new business opportunities with automotive OEMs and their approved supply chains.
- Generate enquiries for automotive interior, exterior and allied components/accessories.
- Develop new customer accounts and increase business share with existing customers.
- Coordinate RFQs (Requests for Quotation), prepare commercial offers and follow up for business awards.
- Track market developments and identify opportunities for new products and applications.

C. Commercial & Sales Management
- Prepare and submit quotations, cost proposals and commercial offers in coordination with relevant internal teams.
- Handle price negotiations, annual price revisions and commercial terms.
- Monitor purchase orders, sales forecasts, customer schedules and order status.
- Track order bookings, sales performance and payment follow-ups in coordination with Accounts.
- Work towards achievement of assigned sales and business development targets.

D. Customer & Internal Coordination
- Coordinate with OEM Purchase, Development, Quality and Supply Chain teams.




- Work closely with internal Production, PPC, Quality, Purchase, Development and Accounts departments.
- Coordinate new product development, sample submissions, product trials and customer approvals.
- Follow up on customer complaints, rejection issues and quality concerns, ensuring timely corrective action by responsible teams.
- Communicate customer requirements internally and monitor fulfilment of delivery and service commitments.

E. MIS & Reporting
- Prepare customer-wise sales reports, business forecasts and enquiry status reports.
- Maintain records of RFQs, quotations, purchase orders, customer visits and new business opportunities.
- Provide regular account performance updates and business reviews to management.
- Monitor competitor activity and relevant automotive market developments.

1. Preferred Industry & Customer Experience

High preference will be given to candidates who have worked with Tier-1 or Tier-2 automotive component manufacturers supplying products to major OEMs, and who have personally handled direct interactions with OEM customer teams. Relevant OEMs may include: Tata Motors; Mahindra & Mahindra; Maruti Suzuki; Hyundai Motor India; Kia India; JSW MG Motor India; Toyota Kirloskar Motor; Honda Cars India; Renault India; Nissan Motor India; koda Auto Volkswagen India; Ashok Leyland; and VE Commercial Vehicles.

Relevant product / process exposure: Automotive interior components, exterior components, plastic moulded parts, trims, injection moulding, automotive accessories or allied automobile components will be an added advantage.

1.



Essential Skills & Competencies

- Hands-on experience in handling automotive OEM customers is mandatory.
- Excellent English communication skills both verbal and written – are essential.
- Strong business communication, presentation, negotiation and relationship-management skills.
- Ability to independently conduct OEM customer meetings and manage commercial discussions.
- Understanding of automotive supply-chain processes and OEM requirements.
- Experience in RFQ handling, quotation preparation and commercial negotiations.
- Solid coordination, follow-up, problem-solving and customer-service abilities.
- Working knowledge of MS Excel, PowerPoint and ERP systems.

1. Key Performance Indicators (KPIs)

- Achievement of assigned sales targets and business growth.
- Retention and development of existing OEM accounts.
- Acquisition of new OEM customers and business opportunities.
- Conversion of RFQs into purchase orders / business awards.
- Timely submission of quotations and commercial proposals.
- Customer satisfaction and effective resolution of customer escalations.
- Coordination of customer schedules and delivery commitments.
- Timely and accurate sales MIS and business forecasts.

1. Ideal Candidate Profile

We are looking for a confident, commercially strong and result-oriented professional with proven experience in handling OEM customers through an automotive component manufacturing company. The ideal candidate will understand the automotive supply chain and have experience dealing directly with OEM Purchase, Development, Quality and Supply Chain teams. The candidate must be capable of independently managing customer relationships, conducting business meetings, handling commercial negotiations and developing recent business opportunities. Mandatory: Excellent English communication skills (written and verbal) and practical, direct OEM customer-handling experience.

📌 Key Accounts Manager (Pune)
🏢 M-Tek Engineers
📍 Pune