- Collect, verify and file customer KYC and loan documents accurately and on time.
- Enter customer, loan and collection data into the company’s systems with high accuracy.
- Maintain physical and digital records in line with company and regulatory standards.
Customer Support
- Receive walk-in customers, answer basic queries and guide them on the application process.
- Follow up with customers on pending documents, repayment dates and receipts.
- Escalate complaints and complex queries to senior staff promptly.
Branch Operations & Compliance
- Assist with receipt entries, cash and cheque handling and daily reconciliation, as directed.
- Support the sales and collections teams with reports, reminders and follow-ups.
- Assist in gold appraisal – checking purity, weighing ornaments and calculating loan value as per LTV norms.
- Ensure secure handling,
packing and vault storage of pledged gold, with accurate records.
- Follow RBI guidelines, KYC / AML norms and internal policies in all day-to-day work.
- Assist during audits by arranging files and records as required.
QUALIFICATIONS & EXPERIENCE
- Graduate in any discipline (B.Com or BBA preferred).
- 0-1 years of experience in an NBFC or gold loan company; prior NBFC experience is an advantage.
- Gold appraiser certification or formal appraisal training is a plus.
- Residents of Goa or candidates willing to work in Goa will be preferred.
Pay: ₹25,000.00 - ₹30,000.00 per month
Application Question(s)
- Where is your hometown ?
- Are willing to relocate ?