AI Support Engineer

PrimaLabs | 0–2 Years Experience

About PrimaLabs

PrimaLabs is building a serverless LLM platform that gives developers access to AI models through a unified API, without managing GPU infrastructure. We simplify model serving, routing, and scaling so teams can focus on building AI applications.

What You’ll Do

- Handle customer support emails and conversations using Pylon.
- Troubleshoot basic API, model, and platform-related issues.
- Coordinate with engineering to investigate and resolve customer problems.
- Maintain customer records, tickets, and follow-ups using CRM and database tools.
- Help the GTM team with product announcements, model launches, and customer communications.
- Improve support workflows and help deliver a great customer experience.

What We’re Looking For

- AI curiosity: Basic understanding of AI, LLMs, APIs,



and developer tools, or a willingness to learn.
- Technical aptitude: Familiarity with CRM tools, databases, and support platforms. Pylon experience is a plus.
- Excellent communication: Solid written English and the ability to explain technical concepts clearly.
- Ownership: Attention to detail, proactive problem-solving, and reliable follow-through.

Who You’ll Work With

You’ll collaborate closely with our Support, Engineering, and GTM teams to resolve customer issues and communicate product updates.

Experience: 0–2 years . Freshers with strong communication skills and a genuine interest in AI are welcome to apply.

📌 Jr. Support Engineer - AI/LLM (Gurugram)
🏢 USHAK KAAL
📍 Gurugram