WE ARE HIRING CUSTOMER SUPPORT

Process : International voice process

Work Location: Electronic City, Bangalore

Work Mode: Work From Office (WFO)

Employment Type: Full-Time / Permanent

Qualification: Undergraduates & Graduates

Joining: Immediate Joiners Preferred

Designation

- U1: Associate Customer Support
- U2: Senior Associate Customer Support

Experience Criteria
- Freshers to 24 Months: Eligible for U1
- Experienced Candidates: Eligible for U2, based on applicable experience criteria.
- Voice process experience will receive 100% weightage.
- Non-voice / Backend experience will receive 50% weightage.

Required Skills

- Excellent English communication skills.
- Strong customer service and voice-handling abilities.
- Positive problem-solving and active listening skills.
- Basic computer knowledge and MS Office proficiency.
- Minimum typing speed of 20 WPM with 80% accuracy.

Key Responsibilities

- Handle inbound international customer calls and resolve customer queries.
- Review customer accounts and policies using cloud-based tools.




- Provide accurate information and effective solutions.
- Maintain proper records of customer interactions.
- Handle challenging customer situations professionally and escalate issues when required.
- Achieve productivity, quality and customer satisfaction targets.

Transportation Facility Two-way cab facility provided.(25km)

Interview Process

1. HR Screening
2. Typing Assessment
3. SVAR Assessment Minimum Score: 60
4. Operations Round
5. HR Discussion & Offer

Salary details : Freshers(0 to 6months )- 3.1 to 4.5lpa

U1 Experience (6 to 11 Months) - 3.5 to 5.5lpa

U1 Experience (12 to 17 Months) - 4 to 6.5lpa

U2 Experience (18 Months & Above) - 4.22 to 7.5lpa

U2 Experience (24 Months & Above) - 4..75 to 8lpa

Interested Candidates

Candidates who meet the eligibility criteria can share their updated resumes and apply now!

Contact Person: SHRUTHI HR

(phone hidden)

📌 International Voice Process Executive (Bengaluru)
🏢 nisource technologies private
📍 Bengaluru