Role Overview:

The IT Support Executive will be responsible for providing end-user technical support, maintaining IT assets, and ensuring smooth day-to-day operation of desktops, laptops, peripherals, and collaboration tools across BiofuelCircle locations.

Responsibilities:

Asset & Inventory Management

- Maintain accurate records of IT assets including allocation, movement, and returns.
- Assist in periodic asset audits and compliance checks.
- Co-ordinate with vendors for repairs, replacements, and warranty support.

Microsoft 365 & Collaboration Tools Support

- Provide end-user support for:
- Outlook, Teams, OneDrive, SharePoint
- Assist in basic user account management activities under guidance.
- Incident & Request Management
- Prioritize issues based on impact and urgency as per SLA.
- Escalate unresolved or complex issues to the IT Support Manager or relevant teams.

End-User Support & Desktop Operations





- Provide Level 1 / Level 2 support for end users.
- Configure, deploy, maintain, and support:
- Desktops, laptops, printers, scanners
- Mobile devices, tablets, and accessories
- Diagnose and resolve issues related to:
- Windows OS, basic android (valuable to have macOS)
- Application software (Microsoft Office business apps)
- Handle user on-boarding and off-boarding activities (device setup, access provisioning, and handover)

Ideal Candidate Profile:

- Bachelor’s Degree in relevant field
- Mobile Device Management, M365 Administration, IT Asset Management,
- Ability to explain technical issues clearly to non-technical users, Customer-focused, patient, proactive, team player etc.

📌 Information Technology Executive (Pune)
🏢 Biofuelcircle
📍 Pune