SUMMARY

Title: Senior Customer Support Representative International Billing Voice

Location: Kolkata

Job Type: Full - Time

Industry: BPO / International Voice Process / Billing Support

Summary

We are seeking a dedicated Senior Customer Support Representative to join our International Billing Voice Process team in Kolkata. This role is critical in delivering exceptional customer experiences by resolving billing inquiries with precision and professionalism across global time zones. The ideal candidate will be a self-driven professional with proven experience in international billing support, solid communication skills, and the ability to thrive in a dynamic, customer-centric environment.

You will serve as a key point of contact for international clients, ensuring accurate resolution of billing issues while maintaining compliance with service standards. This is a full-time, office-based position requiring flexibility to work rotational shifts, with opportunities for growth within a global support framework.

Responsibilities

Handle international billing-related voice calls and chat interactions from global clients across multiple time zones

Deliver prompt, courteous, and accurate responses to customer inquiries with a focus on resolution and satisfaction

Resolve complex billing discrepancies, payment issues,



and account-related concerns with high precision

Uphold best practices in customer service, including active listening, empathy, and professional communication

Adapt seamlessly to rotational shift schedules and evolving business demands

Maintain strict adherence to process compliance, data security, and service quality standards

Requirements

Minimum of 6 months and above hands-on experience in an International Billing Voice Process (mandatory)

Freshers are not eligible

Undergraduate, Graduate, or Postgraduate qualification in any discipline

Exceptional English communication skills (verbal and written)

Solid technical aptitude and analytical mindset to troubleshoot billing issues efficiently

Strong interpersonal and conflict-resolution skills

Ability to work effectively in a global support environment with diverse customer bases

Must be based in Kolkata

Work Details

Work Mode: Work From Office

Shift: Rotational shifts

Week Off: 2 rotational days

Both-side cab facility provided

Benefits

Salary: Up to 4.5 LPA (based on experience)

Both-side cab facility

Opportunity to work with a captive unit

Career growth through Internal Job Postings (IJP) across roles and business units

📌 Hiring Sr. Customer Support Billing Voice Kolkata
🏢 2COMs
📍 Kolkata