Job Purpose

- Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving new growth in that region.

Compensation

- Competitive fixed compensation with in-built incentive structure.

Key Responsibilities

- Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.
- Client Satisfaction – maintaining constant connect with Clients in the region
- Member Satisfaction
- Current Business and Launch
- Regional PNL.
- Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
- Identify suitable growth opportunities; and oversee operational financial health, resource allocation, and risk management
- Collaborate with the Corporate teams across tech, digital, marketing, finance, and HR to strengthen the region.




- Present the organization narrative and future Vision to clients
- Ensure alignment and synergy across all functions for cohesive operations

Education

- Required: Bachelor's degree – BBA/ B.Tech/ B.Com Recommended: Master’s Degree – MBA (Sales s Marketing) preferred

Experience

- Extensive experience of working in a leading luxury hotel company preferably with a regional role or head of an Operating P&L; of a hotel with a minimum of 200 rooms.

Technical

- Hospitality domain and tech, financial knowledge
- Ability to work with technology and tech teams to leverage for business.
- Excellent inter-personal skills

Critical Competencies

Behavioral

- Inspiring

- Creating purpose

- Driving Agility

- Building Capability

- Influencing

- Collaborating

- Growing Value

- Innovating

Location

- Delhi / Bangalore

📌 Head Regional Operations (Delhi)
🏢 TLC DigiTech
📍 Delhi