Location: Kolkata

Industry: Business Process Outsourcing (BPO)

Experience: 10–15 Years

We are looking for an experienced and result-oriented IT Head to lead our IT infrastructure, technology operations and information security framework across our BPO operations.

Key Responsibilities:

- Lead end-to-end IT operations, including IT infrastructure, networking, servers, cloud, end-user computing and business continuity.
- Develop, implement and monitor robust Information Security (InfoSec) policies, procedures and controls.
- Ensure data security, access management, endpoint protection, firewall management and vulnerability assessments.
- Drive IT audits, risk assessments, regulatory compliance and client security requirements.
- Establish and maintain IT Disaster Recovery (DR) and Business Continuity (BCP) frameworks.
- Ensure uninterrupted IT support for large-scale, multi-process BPO operations.




- Identify opportunities for technology upgrades, automation and operational efficiency.
- Lead and develop the IT team while ensuring strong service delivery and accountability.

What We Are Looking For:

- Strong experience in managing IT operations within a BPO / ITES setting.
- Excellent understanding of Information Security, cybersecurity frameworks and data protection practices.
- Hands-on knowledge of ISO 27001, SOC 2, VAPT, network security and IT compliance.
- Strong expertise in IT infrastructure, networking, cloud and enterprise security.
- Ability to manage large-scale IT operations and client-specific security requirements.
- Strong leadership, troubleshooting and decision-making capabilities.

📌 Head of Information Technology (Kolkata)
🏢 Mervice Infotech
📍 Kolkata