Guest Relation Executive is responsible for creating a memorable guest experience by providing personalised service, addressing guest needs, handling feedback, and ensuring guest satisfaction throughout their stay. The role serves as a key point of contact between guests and hotel departments to maintain the highest standards of hospitality.

Key Responsibilities

- Welcome and assist guests during arrival, stay, and departure.
- Ensure VIP guests, repeat guests, and special occasion guests receive personalised attention.
- Handle guest requests, enquiries, complaints, and feedback promptly and professionally.
- Coordinate with Housekeeping, F&B;, Engineering, and other departments to fulfil guest requirements.
- Conduct regular guest interactions and courtesy calls to ensure satisfaction.
- Monitor guest comments on online platforms and internal feedback systems.
- Assist in resolving service recovery situations and follow up to ensure guest satisfaction.
- Maintain accurate guest preferences and profiles in the hotel management system.
- Support check-in and check-out procedures during peak operational hours.




- Promote hotel facilities, services, and ongoing promotions to guests.
- Prepare daily guest reports, VIP arrival reports, and feedback summaries.
- Ensure compliance with hotel standards, policies, and brand guidelines.

Qualifications & Experience

- Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field.
- 1-3 years of experience in Front Office, Guest Relations, or Customer Service within the hospitality industry.
- Freshers with excellent communication skills may also be considered.

Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong guest service orientation and problem-solving ability.
- Pleasant personality and skilled appearance.
- Ability to handle difficult situations calmly and effectively.
- Good knowledge of MS Office and hotel PMS systems.
- Strong coordination and multitasking skills.
- Guest satisfaction scores (GSS).
- Online review ratings and guest feedback.
- Resolution time for guest complaints.

📌 Guest Relations Executive (Chennai)
🏢 Raintree, St Mary's
📍 Chennai