Front Office Executive

Position: Front Office Executive

Department: Front Office

Industry: Hospitality / Hotel

Location: Kutch & Saurashtra

Reporting To: Front Office Executive / Front Office Supervisor

Job Summary:

We are looking for a friendly, professional, and guest-oriented Front Office Executive to handle front desk operations and provide excellent service to guests. The candidate will be responsible for guest check-in/check-out, reservations coordination, handling guest queries, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities

- Welcome and greet guests warmly upon arrival.
- Handle check-in and check-out procedures efficiently and accurately.
- Manage guest reservations, room allocations, and booking-related queries.
- Provide information about hotel facilities, services, room types, and local attractions.
- Handle guest requests, complaints, and feedback professionally and promptly.
- Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements.
- Coordinate with Reservations, F&B;, Maintenance, and other departments as required.
- Maintain accurate guest records and update information in the hotel PMS/system.
- Handle cash, card payments, billing, and other front desk transactions as per company procedures.
- Prepare and maintain daily front office reports and records.
- Assist guests with transportation, luggage, wake-up calls, and other hotel services.
- Promote hotel services, packages,



and other revenue-generating opportunities.
- Ensure proper handling of guest requests and follow up until completion.
- Maintain a professional appearance and follow hotel grooming standards.
- Ensure the front desk and reception area are clean, organized, and presentable.
- Follow all hotel policies, SOPs, safety standards, and guest-service standards.
- Ensure cash handling, walk in customers and making invoices.
- Smooth handover when duty is over for that day.

Required Skills & Qualifications

- Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
- Previous experience in Front Office is preferred; freshers with good communication skills may also apply.
- Good verbal and written communication skills.
- Pleasant personality and professional grooming.
- Strong guest-handling and interpersonal skills.
- Basic computer knowledge and familiarity with hotel PMS is an advantage.
- Good problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple tasks.
- Willingness to work in rotational shifts, including weekends and holidays.
- Positive command of English and Hindi; knowledge of Gujarati is an advantage.

Key Competencies

- Guest Service Orientation
- Communication Skills
- Problem Solving
- Teamwork
- Time Management
- Professional Grooming
- Attention to Detail
- Upselling & Revenue Awareness
- Positive Attitude
- Patience & Conflict Handling

📌 Front Desk Executive And Receptionist (Mandvi)
🏢 Heritage Group Of Hospitality
📍 Mandvi