Sales support and order processing

- Handle customer enquiries and prepare quotations, proforma invoices and price lists in coordination with the sales team.
- Process export orders from purchase order receipt through order confirmation - including lead time/delivery schedule after coordination with internal production and logistics teams

- Track open orders, pending payments and follow up on outstanding items.

- Support the sales team with customer data, sample requests and follow-ups on leads.

Export process and documentation
- Prepare and check export documents: commercial invoice, packing list, certificate of origin, and shipping instructions.
- Apply correct Incoterms (FOB, CIF, CFR, EXW, DAP) when quoting and planning shipments.

Coordination with production and logistics
- Share confirmed order details with production and agree realistic delivery dates.
- Monitor production progress daily and flag delays early to sales and customers.
- Coordinate with logistics on container booking, vessel schedules, stuffing, and dispatch.
- Arrange pre-shipment inspections and quality checks when customers require them.

Customer communication
- Act as the main day-to-day contact for overseas customers by email, phone and video call.
- Send proactive updates on order status, production timelines, shipment dates and tracking.
- Handle complaints, claims and quality concerns professionally and drive them to resolution.
- Build long-term relationships that support repeat business.

Reporting in CRM/Excel
- Maintain order trackers, shipment schedules and customer databases in CRM?Excel.
- Prepare weekly and monthly reports on sales,



order backlog, dispatches and receivables.
- Analyse data to highlight trends, delays and improvement opportunities for management.

Requirements

Required skills and qualifications

Skill area

What we expect

Microsoft Excel

Advanced

English communication

Excellent written and spoken English; writes clear, professional emails and speaks confidently with international customers

Export sales process

Working knowledge of the order-to-shipment cycle, Incoterms, export documentation, terms and payment methods

Coordination

Proven ability to follow up with production, logistics teams

Customer service

Patient, solution-focused approach to queries and complaints across time zones

Systems

Comfortable with MS Office/Excel , email tools and an CRM

Education: Graduate in Commerce, Business Administration or a related field. A diploma or certification in Export-Import Management or International Business is an advantage.

Experience: Min. 5 years in export sales support, export documentation, or customer service, preferably in a manufacturing company/export sales for a manufacturing company.

Preferred qualifications

- Experience dealing with customers in the US or Southeast Asia.

Personal attributes

- Highly organised, with strong attention to detail and accuracy.
- Proactive in follow-up; does not wait for problems to escalate.
- Calm under pressure and able to juggle several orders and deadlines.
- Team player who works well across sales, production, logistics and accounts.
- Versatile to occasionally take calls outside normal hours to match customer time zones.

📌 Export Sales Support Lead (Ahmedabad)
🏢 TECH WEAVE INTERNATIONAL PRIVATE
📍 Ahmedabad