Roles and Responsibilities:

SAP SD – End User Ownership

- Act as a power user and functional expert for SAP SD covering key Order-to-Cash processes, including order creation, order changes, pricing, delivery coordination, billing triggers, and status tracking.
- Execute and validate SD transactions such as sales orders, order blocks, delivery blocks, billing blocks, returns, cancellations, and free-of-charge orders.
- Ensure pricing accuracy, condition records, rebates, and contract compliance within SAP SD.
- Perform root-cause analysis for SD-related errors and inconsistencies and work with IT for permanent fixes.

EDI Operations & Exception Management
- Monitor, analyse, and manage EDI transactions (e.g. orders, acknowledgements, invoices, ASNs) to ensure successful end-to-end processing.
- Identify and resolve EDI failures related to master data, pricing, quantities, scheduling, or partner setup.
- Act as the first-level functional owner for EDI exception queues, coordinating with customers, 3PLs, and IT teams.

Data Quality & Governance
- Own master data and transactional data accuracy impacting SD and EDI processes (customer master, material master, pricing, routes, partner functions, etc.).
- Support data governance initiatives by ensuring adherence to SOPs, controls, and audit requirements.
- Identify recurring data issues and partner with data governance or IT teams for long-term resolution.

Stakeholder Collaboration & Knowledge Enablement
- Act as a bridge between business users and IT, providing functional clarity on SD and EDI processes.
- Collaborate closely with Global / North America Supply Chain stakeholders on issue resolution and process alignment.




- Create and maintain SOPs, work instructions, and training material for SAP SD and EDI processes.
- Guide and support junior team members, helping build functional depth within the team.

Experience Requirements:

Must-Haves:

- Bachelor’s degree in Supply Chain, Business, or related field.
- 3-5 years of experience in order management or supply chain operations with global exposure.
3. Robust working knowledge of Order-to-Cash processes and their integration with logistics and billing.

- Practical experience in EDI monitoring, exception handling, and partner coordination.
- Strong understanding of supply chain execution concepts (order fulfilment, logistics, inventory, service levels).
- High attention to detail with a strong data and control mindset.

Good to Have:

- Experience in FMCG, manufacturing, or large-scale supply chain environments.
- Familiarity with automation tools (Power Automate, Winshuttle) and BI reporting (Power BI).
Organizational Relationships:

Reports to Depute Manager – Supply Chain

- Regular interactions with North America & Global Supply Chain teams.
- Frequent interaction with internal stakeholders including Supply Chain Leadership teams.
- Stakeholder Collaboration & Knowledge Enablement
- Act as a bridge between business users and IT, providing functional clarity on SD and EDI processes.
- Collaborate closely with Global / North America Supply Chain stakeholders on issue resolution and process alignment.
- Create and maintain SOPs, work instructions, and training material for SAP SD and EDI processes.
- Guide and support junior team members, helping build functional depth within the team.

📌 Executive – Supply Chain (Pune)
🏢 KOHLER India
📍 Pune