Key Responsibilities

- Provide onsite IT support to employees for hardware, software, and network-related issues.

- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.

- Perform operating system installation, reinstallation, imaging, and upgrades.

- Support Windows and Mac devices as required.

- Handle user account management, password resets, and access-related issues.

- Manage laptop and desktop provisioning, allocation, and replacement activities.

- Track and maintain IT assets and inventory records.

- Support Microsoft 365 applications, Outlook, Teams, and Office Suite.

- Troubleshoot connectivity, VPN, and network issues.

- Coordinate with vendors for hardware repairs and warranty support.

- Ensure timely resolution of tickets within defined SLA timelines.

- Assist in patch management, software deployment,



and endpoint compliance activities.

- Maintain documentation of incidents, assets, and support activities.

Required Qualifications

- Bachelor's degree or Diploma in Computer Science, IT, or related field.

- 1-3 years of experience in Desktop Support, IT Support, or End User Computing.

- Robust troubleshooting knowledge of Windows operating systems.

- Experience with hardware diagnostics and software installations.

- Familiarity with Active Directory and Microsoft 365 administration.

- Experience working with ticketing systems and IT service management processes.

- Excellent communication and customer service skills.

📌 End User Support Engineer - NTT Data- Work from office (Coimbatore)
🏢 NTT DATA
📍 Coimbatore