Inside Sales Team Lead: Call Quality & Performance

India (Remote/Hybrid) | Full time

We’re hiring a player-coach to lead a team of 7-8 inside sales reps in an IT training and upskilling business (AWS, Azure, AI/ML, DevOps). You’ll own call quality and team performance: reviewing recorded calls with a structured scorecard, coaching reps on objection handling and product knowledge, setting talk-time targets, and keeping the CRM clean (LeadSquared, with CallHippo/Dialpad for calling). You’ll also step in on high-value leads and report weekly to leadership.

Requirements:

- 3-6 years in inside sales, including 1-2 years leading a calling team
- Hands-on experience reviewing recorded calls and giving structured feedback
- Edtech, IT training, or professional upskilling background
- CRM discipline (lead tagging, stage updates, activity logging)
- Strong English and Hindi communication
- Preferred: CallHippo/Dialpad and LeadSquared experience; background selling AI, ML, cloud, or DevOps programs.

📌 EdTech Inside Sales Team Lead (Remote | Night Shift) (India)
🏢 Sunrise Job Consultancy
📍 India