03 Nov
|
Dr Agarwals Eye Hospital
|
Bengaluru
03 Nov
Dr Agarwals Eye Hospital
Bengaluru
Key Performance Areas (KPIs) KPI Area Indicative Measures
Centre Revenue &
- Growth
Achievement of revenue targets, procedure mix, productivity and growth
Patient Experience
Patient satisfaction, complaint resolution, service quality and feedback
Counselling &
- Conversion
Advise-to-counselled and advise-to-converted performance
Operational Excellence
Process adherence, patient flow, turnaround time and SOP compliance
Billing &
- Collections
Credit billing ageing, pending AL/bill submission and closure
People &
- Capability
Team productivity, coaching, OJT, reviews and performance improvement
Clinical Coordination
Doctor/surgeon coordination and smooth execution of planned procedures
Reporting &
- Governance
Accuracy and timeliness of dashboards, reviews and management reports
📌 Deputy Manager / assistant manager (Bengaluru)
🏢 Dr Agarwals Eye Hospital
📍 Bengaluru