Role & responsibilities

About the Role:

We are seeking an experienced and results-driven AGM - Recruitment & Operations to lead large-scale recruitment delivery and operations within our US Staffing business. This role requires a strong leader with deep expertise in MSP/VMS hiring, team management, client delivery, operational excellence, stakeholder management, and workforce planning. Responsibility includes- driving recruitment performance, operational efficiency, revenue growth, and client satisfaction across multiple accounts.

Key Responsibilities

Recruitment Leadership

- Lead end-to-end US staffing recruitment operations across IT and Non-IT, Healthcare and Pharma and Engineering verticals.
- Drive recruitment strategy to meet client SLAs, TAT, quality metrics, and fulfillment targets.
- Monitor recruiter productivity, submission quality, interview ratios, and placement conversion rates.
- Ensure compliance with client-specific hiring processes and staffing regulations.

Operations Management

- Own operational delivery, resource planning, workforce utilization, and business performance.
- Establish and drive operational KPIs, dashboards, and MIS reporting.
- Improve process efficiency, productivity, and profitability through continuous improvement initiatives.
- Manage account escalations and implement corrective action plans.
- Collaborate with Sales, Account Management, HR, and Finance teams to ensure seamless delivery.

Client & Stakeholder Management

- Build strong relationships with key clients, MSP partners, and internal stakeholders.
- Conduct business reviews and present performance metrics to leadership and clients.
- Understand client workforce requirements and develop hiring strategies aligned with business needs.

Team Leadership

- Lead, mentor,



and develop Recruitment Managers, Team Leads, and large recruiting teams.
- Establish performance management frameworks and succession planning initiatives.
- Foster a high-performance, accountable, and team-oriented work culture.
- Drive employee engagement, retention, and leadership development programs.
- Performance Improvement Plan (PIP): Proactively manage underperforming employees through structured Performance Improvement Plans (PIPs), coaching, and regular performance reviews to drive productivity and accountability.

Business Growth & Strategy

- Support leadership in business planning, forecasting,and expansion initiatives.
- Identify opportunities for process automation and scalability.
- Contribute to strategic decisions impacting recruitment operations and workforce management.
- Drive revenue growth through improved delivery performance and account expansion.

Desired Candidate Profile:

Experience

- 15-20 years of overall experience in Staffing/Recruitment Operations.
- Minimum 8+ years of leadership experience managing Recruitment Managers and Team Leads.
- Extensive experience in US Staffing, including MSP/VMS, Direct Clients, and SOW-based engagements.
- Experience handling multiple client accounts with ownership of delivery metrics and P&L; exposure.

Skills & Competencies

- Strong understanding of US recruitment lifecycle and staffing processes.
- Expertise in MSP/VMS tools such as Beeline, Fieldglass, IQNavigator, PRO Unlimited, etc.
- Strong analytical and operational management skills.
- Excellent stakeholder management and executive communication abilities.
- Data-driven decision-making and reporting expertise.
- Strong leadership, coaching, and people management skills.
- Ability to manage high-pressure environments and complex client escalations.

📌 Delivery Head (Pune)
🏢 Integrated Resources
📍 Pune