We are seeking a dedicated and experienced Customer Support Team Lead to oversee our customer service operations in the international call center environment. The ideal candidate will have a solid background in customer support and a passion for delivering exceptional service. As a Team Lead, you will be responsible for managing a team of customer service representatives, ensuring that they meet performance targets and provide high-quality support to our clients.

Key Responsibilities

- Lead and motivate a team of customer service agents to achieve performance goals and maintain high levels of customer satisfaction.
- Monitor team performance and provide coaching and feedback to improve service delivery.
- Develop and implement training programs to enhance team skills and knowledge in customer service best practices.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Collaborate with other departments to ensure seamless service delivery and address customer needs.




- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
- Maintain up-to-date knowledge of company products and services to provide accurate information to customers.

Required Skills

- Proven experience in customer support, preferably in an international call center or BPO setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Familiarity with customer service software and tools.
- A customer-centric mindset with a focus on delivering quality service. If you are a proactive leader with a passion for customer service and a desire to drive team success, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Customer Support Team Lead (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore